At GummyBabies.com.au we understand the need to get your product quickly after ordering from us. We will endeavour to pack, ship and dispatch your item on the day the order is received. However furniture orders received after 11 am will normally be shipped the next business day.
Shipping Exemptions: (These do not apply to small items carried by Auspost).
Please note that, for reasons both logistical and supplier-related, we cannot ship to certain locations. We do not ship to small islands e.g. Thursday Island, Rottnest and Lord Howe. In the NT we do not ship Mocka products to postcodes 0835-0899.
Important note on P.O. Boxes:
While small items like teething necklaces can be mailed to P.O. Boxes, bulkier items cannot be. Most courier services will not accept delivery instructions to PO Boxes so you must include a physical address. For delivery to regional areas, the agent serving that area may end up leaving your parcel at the local PO anyway, but we need a physical address to begin with.
All furniture items will be issued a tracking number and once the item ships out we will email that tracking number to you (please check your junk email folder if you have not received it from us). Once received please leave 24 hours for the courier scanner to update.
Use our order lookup function located via a link at the top of the website or here to check on the status of your order. Or feel free to start a chat from the website, call us or send an email if you need any further information regarding your order.
Out of Stock Items:
We try and keep our stock levels updated at all times, but in rare circumstances items may have become unavailable or out of stock. In these rare instances, we will notify you as soon as possible to arrange a full refund or inform you of the estimated wait time. The option to wait or receive a full refund is entirely up to you. If you are still unsure call us on 0426 232 441 or use the live chat option for a quick response.
We Have 3 Simple Postage Options:
Flat Rate Shipping – We have an extremely low $9.95 shipping rate for 90% of our furniture items posted to most of mainland Australia*. E.g. If you ordered 5 items you will pay no more than $9.95 shipping total.
We do ship to most parts of Tasmania* for the low cost of $19.95 and we ship to a limited area in the Northern Territory for $35. If in doubt, contact us to find out if we can ship to you.
Amber & Silicone Postage Rates - Free tracked priority shipping within Australia – Using Australia Post priority mail. Delivery times vary: Auspost state 3-7 business days. Overnight express post is available (your address must be within the Australia Post express delivery network) for orders made before 2 pm (AEST) additional $9.99 for this service applies.
Bulky Items – A very small percentage of our products are classed as bulky and incur additional postage.
*Note - We reserve the right to cancel or request additional funds if your order delivery address falls outside of our normal delivery zones (usually TAS, WA, NT or some SA regional postcodes). Please enquire prior to ordering if you think this may apply to your address.
At GummyBabies.com.au, we use the following shipping and delivery methods:
Many lightweight items in addition to small furniture items can be shipped via Australia Post. Our standard shipping arrangement will require a signature at delivery, however you can select an authority to leave at door during checkout. If you are not at home at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up.
Couriers and Freight Companies
For larger items that cannot be shipped by Australia Post, we will ship them through one of several freight carriers. Our freight deliveries are to the doorstep and do not require a signature upon delivery. The default position is that there is Authority to Leave (ATL), assuming it is safe to do so. To that end, if there is a likelihood you won't be present to receive the goods please specify in the Special Instructions field during Checkout where you'd like the goods left i.e. down the side of the house, on the back porch etc. Items will not be left outside Unit complexes -- the courier must be able to gain access to make the delivery. Due to liability issues, the customer is responsible for bringing any merchandise into their home. We recommend you have someone available to help you unload, unpack and install your furniture.
Items will be delivered to the address you provided while placing an order. If you provide a PO BOX as the delivery address, we may need to contact you for an alternative delivery address as some of our shipping partners are unable to deliver to a PO BOX. If you are purchasing furniture items, we suggest you provide a street address for delivery.
If, for any reason, our shipping partner is not able to successfully deliver your product(s), they should leave a card with instructions on how to either collect the product(s) directly from our shipping partner (in case of regular parcels) or to re-arrange the delivery (in case of larger items). In these situations, GummyBabies.com.au reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.). GummyBabies.com.au reserves the right to cancel an order and issue a full refund. Please contact us first if you'd like to check to see if your location may be subject to unusually high freight charges.
Warranty claim. GummyBabies.com.au works closely with suppliers to ensure all products have appropriate warranties. Please email email@example.com or call our customer service on 0426 232 441 to submit a warranty claim for assessment. We will then contact the supplier in order to finalise your warranty claim.
You may be required to fill in a return form provided by us and to send us images in order to further assess your claim. Once assessed by our specialists, our customer service centre will contact you to proceed with the warranty claim process.
Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).
We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.