Refund and Returns Policy – www.gummybabies.com.au

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Refund and Returns Policy

100% Money Back Gaurantee

Can I return my product?

Sure! GummyBabies.com.au offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

You should be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:

  1. All returns must be unused and in their original condition (including all original protective packaging).
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
  3. The original shipping costs to you are not refunded.
  4. You must contact us before any refund or exchange is granted and you must adhere to the above terms.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.  If purchased online we will just require your details to confirm identity.  Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 

hello@gummybabies.com.au

General Goods Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you would like to exchange your item for something different, send us an email at hello@gummybabies.com.au.  You will need to follow the returns procedure and then order the different item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Amber Teething Necklace Exchanges (if applicable)

We offer a change your mind guarantee on all amber products up to 14 days after you receive your order.  If you receive the item and would prefer a different colour or size then we are happy to exchange for an equally priced item.  If your replacement item costs more we will need to take payment for the additional cost.  Note the amber must be unused and in original packaging.  We will not resell used amber so we would ask for your honesty here.  

If you wish to exchange your amber product, send us an email at hello@gummybabies.com.au and wait for a confirmation before sending back to:

PO Box 14

Sherwood  QLD  4075

Postage back to us is at your own risk and cost.

Our teething necklaces have safety clasps and are designed to break open with pressure.  This is a safety feature and necklaces that have broken this way will not be replaced.  

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 

Return Procedure

Returns will only be accepted if you contact us prior to returning the goods.  Returned items need to be shipped to a number of locations, so please wait for confirmation before returning the item as additional shipping costs will be charged to you if you ship it to the incorrect location.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outward shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Returning items to us is at your own risk and cost.